GHL Arsenal Hotel

This was by far the best hotel I could've stayed at in Cartagena. The location was PERFECT we were only a couple steps from everything we need. Also, a great location for any excursion meet-up points. Now let's get in to the hotel itself. The hotel was super clean! Our room was spacious, and the housekeepers always maintained its cleanliness -- even tidied up some of our personal items. The best part was the rooftop pool. My partner and I were at that pool every day of our stay. It has the best view of the city and the staff at the rooftop bar served up some of the most delicious drinks and had great service. The breakfast buffet was also super good and had some fresh food options. The hotel had an intimate feel which we loved. Staff knew us by name and would quickly familiarize themselves with the guest. Throughout the entire stay, my partner and I had top-of-the-line service from the staff. Special shoutout to Fabian and Aflanso who went above and beyond helping my partner plan a birthday surprise for me and for making every aspect of our stay extra special. Also, a special shoutout to Virginia at concierge for being so lovely and helping us plan out our excursions and always being accessible by text to give me local recommendations. Overall, we had the absolute best time at Arsenal and would 100% return!

A beautiful hotel in the most ideal location. A special thanks to the reception staff and Alfonso for their kind welcome. The bed was very comfortable and we found the room a good size. The gym while small had everything we needed. The pool area was great - an ideal place to relax for the last two days of our trip in Cartagena.

The rooftop pool, with an exceptional view on the bay and the modern highrises of Bocagrande, was a very welcome respite from the heat during the afternoons! The hotel is located very close to all the attractions of Getsemani and the old town and easy to walk around while having a home base close by.

Staff at reception as well as Concierge have been absolutely lovely. Staff at restaurants / pool bar were mostly great or good. Soundproofing towards outside areas is great (thanks to the modern windows / glass-fronts). Rooms are modern, beds are very comfy with different cushions (firm & soft). Breakfast is fantastic (huge variety, good quality) - which you don't see too often in South America. The rooftop areas (incl. pool) are great.

The location is great to be between El Centro and Getsemani. To reach the entrance of Centro it is a comfortable 7-8 min walk. Getsemani is just behind the hotel. The street is quiet, restaurants, shops around. The Trinidad square is booming evenings, great street food, music. Few min walk from the hotel. Also cheap cocktails, drinks. The atmosphere, design of the hotel is earthy, elegant and modern. Loved the vibe. The staff was friendly, Alfonso was very caring and cool. The excursion staff Gabriela was super nice, giving a lot of great suggestions and the trip to Rosario Island was outstanding! Another TOP was the breakfast: if you like fruits you will be in heaven, absolutely fresh and large selection of at least 12-15 different sorts. Also the rest of the buffet was great, fresh hot food selection, pastries, etc. (Lil downside is that is on the roof, sun is hitting and it is already warm and humid) Had dinner at the hotel restaurant: great interior, high quality food, nice service. Normal priced, was a great dinner. (Music was a lil loud) Had massage at the hotel: well priced, professional. It is in a room near the reception so dont expect super Spa but great and relaxing. Good bathroom amenities.