GHL Arsenal Hotel

Perfect breakfast, more options than expected. Very nice rooftop infinity pool, lounge and bar area. Location is excellent, in the Getsemani neighborhood, which is as fun and interesting as the Walled City part of Cartagena, but still just a short walk to the Clock Tower, the main entry point for the Walled City. An equally short walk takes you to the pier from which most if not all boat tours leave - to the islands for a beach stay, or for the sunset boat rides. There are several very nice bars, restaurants/discos within a few hundred feet of the front door, some of the places highly rated. The hotel has a clean and comfortable look, the breakfast area has excellent seating, the facilities have a pleasant high tech look. The standard rooms are relatively small but well equipped. The same rooms also lack a view; just a brick wall with hanging plants. But why would you want to be inside a room looking out the window when you are in Cartagena! Only disappointment was that very few guests if any made use of the rooftop pool, even on the weekend - it didn't appear to be open to the public, and closes fairly early. It would have been nice to have a fun place in the hotel to hang out for a while before going out for the night. But for every other reason, this is one of if not the best hotel option in the entire city, and a perfect place to stay, especially if this is your first trip to Cartagena, because of its excellent location and staff. PS - we walked up and down Bocagrande, the beach area full of Miami type hotels, on two occasions, ate some good seafood in beachside restaurants, but the area has no charm, and the beach is so-so. In fairness, I live in PR, but if you are visiting Cartagena for the first time, you want to be where the history is, not on a so-so beach. The reason why a hotel near or in the Walled City is your best choice; and this hotel is among the top on that list.

Excellent location, near to the start point of most tours, professional staff that also treat you as welcome friends, one of the best breakfast buffet and a la carte menus I've ever experienced, including egg-white only options, a really nice rooftop infinity pool and bar area. Room size is average to small, but even the smallest room is equipped with everything one needs. No need to go to Centro, a 5 minute walk away (clock tower), because there are several top rated clubs and restaurants literally next door, and throughout the Getsemani neighborhood. Two suggestions: keep the rooftop bar and pool open to at least 10pm or later (it now closes at 9pm), and promote the rooftop to the public, and/or make it more inviting to guests. It is a really nice space, but compared to the dozens of rooftop spaces in the area, it is relatively empty of guests (being the only guest was not unusual during my 5 night stay), no music or action to keep you there, Utilizing that space more effectively would be a win win for the hotel and it's guests. Bottom line. When i return to Cartagena, this will be my hotel 👍🏼

Staff, Location, facilities, food, service. Great place to stay and recommend. Walking distance to any place you want to visit. Food for breakfast, lunch and dinner 100% great. Bedroom was clean, perfect size, bed was perfect. Staff has a good understanding of customer service. Christian was great at check in, José was so kind and explained every single detail in the restaurant menu, Harold was awesome every day checking if we are having a good time and offering his assistance at all times, Fabian is a great manager, always willing to assist, sharing tips for every place we mentined and super friendly & professional. The best of all Pomponio at breakfast time, his recommendations, hospitality, service, he is super friendly and eager to help, made our stay feel like home (he deserves a raise and great recognition). Also Oscar, from the concierg helped us to schedule our tours, he was awesome! Even the stores next door for souvenirs. Big thanks to all and each of them.

A beautiful hotel in the most ideal location. A special thanks to the reception staff and Alfonso for their kind welcome. The bed was very comfortable and we found the room a good size. The gym while small had everything we needed. The pool area was great - an ideal place to relax for the last two days of our trip in Cartagena.

Excellent hotel in perfect location with short walk to the old city, Getsemani streets and the port. Everything about our stay was perfect. We stayed twice as such a lovely place. Brilliant breakfast selection, lovely lunch, rooms spotlessly clean and very helpful front desk. The rooftop pool & bar with fabulous views was so relaxing at the end of the day. Everyone we met was so kind and helpful. Sorry I didn’t get the names for all the wonderful staff we met but thank you Fabian, Juan. Christian as well as all those I wish I had got the chance to get their names. Highly recommended